COVID – 19 Latest Information from Abbeycare

Call our local number 01603 513 091
Request Call Back

Call our local number 01603 513 091
Request Call Back
Call our local number 01603 513 091
Request Call Back


Certain aspects of the Abbeycare programme may be altered as a result of COVID-19, to ensure client safety and comfort.

Please contact us direct for the latest information.

The worldwide pandemic known as Coronavirus COVID-19 has prompted Abbeycare to outlay and inform residents, loved ones and referral partners of the protocols and procedures in place to ensure the safety of everyone who has a physical presence within both rehab facilities in Gloucester & Scotland. 

Abbeycare will continue to take ongoing guidance from local government and implement new protocols and procedures in-line with this guidance.

Abbeycare aims to:

  • Ensure the virus does not enter either venue
  • Protect residents during their stay and stop the spread of the virus
  • Protect family members or loved ones of residents
  • Provide a safe working environment for all members of staff
  • Create an atmosphere of recovery

The referral process during Covid-19:

Abbeycare has a team of Admissions Officers committed to the safe entrance of residents into each one of its two rehab facilities.

Referrals are made via phone 01603 513 091 and anybody can make a referral. However, if making a referral for someone else the team will want to speak to the referee to ensure they are committed to rehabilitation and to take a telephone assessment.

Referral steps:

  • Call or email Abbeycare Admissions helpline 01603 513 091 or email
  • Undergo a telephone assessment with potential new resident and Admissions Team (inclusive of Covid-19 Screening Questions)
  • Secure a Medical Summary Report from your GP (requested via fax)
  • Give new residents a start date and time for entering one of Abbeycare’s rehab units and beginning detox

Admissions protocols:

On admission the resident will need to self-isolate. This is to ensure a late presentation of symptoms are contained in safety. Residents will still receive 24-hour care during this period and their detox medication and meals will be delivered to their room.

If the resident has no Covid-19 presenting symptoms, then they will join the rest of the residents to begin a therapeutic programme.

These two stages will be followed:

Stage 1 – 7 to 10 Days Isolation (all care delivered in residents’ room)

Stage 2 - Thereafter – integration into Therapeutic Programme

Stage 1 will be implemented as follows:

  • New residents enter via side entrance full PPE (hand sanitiser, gloves, aprons, masks) required by both resident and allocations officer – PPE provided by Abbeycare
  • Temperature taken. If above recommended guidelines participant can-not enter the building – admission will be placed on-hold until a negative Covid-19 result is achieved.
  • Further assessment undertaken
  • Allocation of single room with Smart TV for Virtual Groups
  • If appropriate Addiction Specialist Doctor begins Detox Programme
  • Hourly observations by qualified member of staff
  • Detox medication and meals delivered to room for first 7/10 days
  • Temperature taken twice daily for first 7/10 days
  • Weekly Covid-19 Tests for staff!

Stage 2 will be implemented as follows:

  • If all temperature checks are successful entrance to the therapeutic programme will begin following initial 7/10 days isolation
  • If no Covid-19 positive results are taken, entrance to the programme and introduction to peer group will go ahead following initial 7/10 day period
  • Groups will now be delivered in a socially distanced group room
  • Meals will be eaten in a socially distanced dining area

Discharges from Abbeycare:

On discharge the resident will undergo checks by trained staff to ensure they are returning home safely.

It is not anticipated a resident will become unwell at discharge stage, but every precaution will be taken to ensure the virus will not be transmitted to others.

Discharge Procedures:

  • Ensure Track & Trace App is downloaded on phone
  • Named person informed of discharge and safe routes home discussed
  • Discharge Information pack including Aftercare package and useful telephone numbers prepared for take home use

*Early self-discharge – in the unlikely event of early self-discharge all the above Discharge Procedures are followed in addition to these a named person is contacted i.e. husband, wife, daughter, son… The named GP is contacted and any other relevant professionals responsible for the ongoing care of resident.

Visiting residents at Abbeycare:

Abbeycare is currently operating a No-Visitor Policy. This policy will not allow family members or loved ones to visit any of Abbeycare’s facilities to ensure the safety of both parties.

All staff are being tested weekly and Abbeycare is placing the safety of all entering the building as top priority.

Residents can have access to their own smartphones and tablets and can talk to loved ones via these devices.

Family and loved one’s support:

Named persons are given a security code and can phone the rehab for advice and information on their loved one’s progress.

Family support groups are being delivered weekly virtually by a highly skilled addiction recovery specialist.

As residents have their own phones family members can also call their loved ones to check on their progress and welfare.

Frequently asked questions:

I have symptoms but have not been tested what should I do?

If symptoms have began contact NHS 111 and call Abbeycare to update the staff team with any concerns. Staff will talk you through procedures to follow and access to rehab will be granted on production of a negative Covid-19 test.

Do you test new residents before entrance?

New residents’ temperature is taken before entrance into their specially adapted rooms. If a temperature shows high procedures will be followed to have the resident tested and if appropriate safely transported home to quarantine before entrance.

Do you test residents before discharge?

Testing facilities are available if symptomatic.  The Track and Trace App will be downloaded on phones, laptops or tablets before discharge to ensure everyone’s safety is still considered post-rehab.

What will happen to the Aftercare Programme on offer at Abbey care?

The Aftercare Programme on offer at Abbeycare will still be followed but meetings will be virtually as will community groups. Residents will be given an Aftercare Programme to follow before discharge.

What’s the up to date information on Covid-19?

Abbeycare is following up to date government guidance on Covid-19. Full PPE is worn by staff in contact with residents and screens have been fitted in relevant areas.

Abbeycare is also working closely with Public Health England, Public Health Scotland, The Care Commission – Scotland and The Care Quality Commission – England to implement current and accurate policy and procedures.

Residents and family members will be updated immediately with any relevant changes.

What if someone carries the virus into the building?

Only essential workers are allowed into the facilities and these workers will be wearing full PPE throughout their shift, will be temperature tested daily and Covid-19 tested weekly.

If a staff member becomes unwell, they will not be allowed to return to work until a negative Covid-19 test is produced or they have quarantined for the set amount of time in line with current government guidance.

All deliveries will be delivered out-with the building to ensure no cross contamination from members of the general public.

I am worried about my mental health and wellbeing during Covid-19 who can support me?

Abbeycare delivers a holistic programme and works towards a whole person approach.

Therapeutic groups and 121 sessions are delivered daily working to support both recovery and mental health.

Abbeycare works closely with the full cohort of professionals involved in an individual’s care and will update any mental health professionals, were applicable, with a resident’s progress.

If you have not entered Abbeycare and are worried about your mental health, please visit the following site for more information.

Abbeycare endeavours to provide the highest quality of care during these uncertain times. A thorough and robust risk assessment has been carried out on all our facilities and every area from referral to discharge has been considered.

We will continue to follow government guidelines and react appropriately as new guidance is outlined.

The safety of all our residents and highly dedicated staff team will not be compromised as we work hard to deliver a therapeutic and life changing programme to all who choose to access support within our rehab facilities.

If you have any queries or question about Abbeycare’s response to Covid-19 please call the Admissions Team on 01603 513 091 or email

If you visualise yourself free from alcohol and drugs living a happy and productive life and feel secure in the knowledge that at Abbeycare we consider your safety as our up most priority…

And wish to learn more about our Addiction Treatment or call our free 24/7 Helpline on 01603 513 091 or fill out the form below to speak to a trained addiction counsellor.

Abbeycare Pricing Bot